The Cost of Juggling Multiple Platforms
For this organization, events are central to its mission bringing together the families and individuals it serves, building community connections, and funding programs throughout the year. These events generate more than 60% of its annual revenue, making them essential to sustaining its programs.
Before consolidating its fundraising tools, the team relied on several disconnected systems to manage ticketing, auctions, sponsorships, and donor data. That meant scattered records, overlapping subscription costs, duplicated work across platforms, and hours of admin time that pulled staff away from mission-focused work.
Support from previous vendors was another pain point: slow response times and generic help documentation weren't enough for a small team juggling a full calendar of events, from small gatherings to its flagship annual fundraiser. The organization set out to find a single platform—and a responsive partner—that could handle all of it.
A Solution That Replaced the Patchwork
The organization consolidated registrations, peer-to-peer fundraising, sponsorship sales, and auctions onto Pledge It, replacing the patchwork of separate tools it had been piecing together.
A merchandise add-on gave the team a new way to raise money and engage supporters: event-branded merchandise could be sold directly from event pages, with supporters able to add an item while registering or donating, a small feature that added incremental revenue and increased average gift size.
Onboarding was hands-on, including support to stand up a year-end auction on short notice and guidance on giving donors the option to cover transaction fees at checkout. With that foundation in place, the organization expanded the range of events it could run confidently: a first in-person flagship community event that drew hundreds of participants, raffles with live drawing features, auctions that exceeded their goals, and peer-to-peer fitness challenges. All of this ran alongside its signature annual fundraiser, which combined sponsorships, ticket sales, exhibitor tables, and merchandise sales.
Lower Costs, Higher Revenue
Consolidating onto one platform helped the organization cut event expenses by 15% year over year, while growing event revenue by nearly 9%, freeing up more dollars to support its programs and the families it serves.
Beyond the topline numbers, the shift opened the door to fundraising approaches the team hadn't tried before. New campaign formats brought in revenue it hadn't planned for, and the option for donors to cover processing fees meant more of every gift went directly to mission work.
During the engagement, the organization's leadership described the onboarding experience as fast and hands-on—a notable shift from relying on generic support documentation with previous vendors, and one that gave the team confidence to try new event formats it hadn't run before.
Note: The organization’s identifying details have been removed at their request.
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